All returns must be accompanied by a return authorization number (RA#) issued by HMK

To receive a return authorization number (RA#) follow the below steps:

  1. Contact HMK directly at info@HMKUSA.com or via phone at 541-386-3262
  2. A staff member will issue a return authorization number (RA#). This number must be referenced for all information regarding the return/exchange from this point forward
  3. The product must be returned to the attention of your RA# (e.g. Attn: RA#12345)

* Returns received without RA# will not be processed 

Information regarding returns:

  • Return authorizations are active for 30 days from date of issue
  • Returns/Exchanges/Warranty returns may take up to 10 business days to process from date of receipt, credits issued to credit card also require additional time from the card issuing bank to be applied to account
  • Refunds will only be issued to the original form of payment and only on product received within 30 days of original order receipt

* All returns for credit or exchange are subject to a 15% restocking fee

ADDRESS FOR RETURNS

HMK USA

Attn: RA#_____

1767 12th St #225

Hood River, OR 97031